Understanding the legitimate concerns of the people around us feel (whether they’re employees, clients, stakeholders, or neighbors) helps us to create stories that will encourage others listen up and care. It compels them to engage and act. 

The best stories start with an awareness of what’s really happening. In our zeal to get the word out, we often bypass defining the problem we’re trying to solve. 

Every impact story is a bridge, spanning the gap between a problem that needs solving and a possibility waiting to be born. But building that bridge requires more than good intentions…

There’s a difference between spinning wheels and gaining traction. Most organizations take a tactical and siloed approach to storytelling, resulting in flat results and limited reach. The better way to build a story-based strategy reflects your stakeholder's real needs.

The best impact stories combine clear-eyed planning with authentic human connection. Too often, we're told to choose: be strategic or care deeply. Be results-driven or customer-focused. But in the world of impact storytelling, this is a false choice…

Traditional messaging can feel like background noise now. What really breaks through are stories that connect: stories that resonate, build understanding, and earn trust.

This happens when real collaboration leads to stories that speak directly to your audience, turning potential customers into genuine fans.

Most organizations approach storytelling backwards. They craft the message first, then try to connect it with an audience. But impact storytelling is different…

Most organizations communicate through top-down messaging: polished brand narratives pushed out through standard marketing channels. But often customers and stakeholders see through that, and the gap between what you say and what they experience keeps growing.

Your story belongs to everyone who has a stake in what you do. If we’re not careful, their voices will be missing, and their perspectives untold. Without them, your story rings hollow.

Here's what actually builds engagement…